Privacy

Effective Date: 06/20/25

Iowa Veterinary Specialties (IVS) is committed to protecting the privacy and security of our clients and their pets. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our clinic, use our services, or interact with our website.

Information

We may collect the following types of information:

  • Personal Information: Name, address, phone number, email address, and emergency contact details
  • Pet Information: Pet’s name, species, breed, age, medical history, and vaccination records
  • Payment Information: Credit card details, and billing address (processed securely through third-party payment systems
  • Health Records: Medical notes, diagnostic results, treatment plans, and other clinical information

Use of information

We use your information to:

  • Provide specialty and emergency veterinary care and services
  • Maintain accurate current medical records
  • Schedule, manage, and confirm appointments
  • Communicate with you about your pet’s care, treatment options, or follow-up needs
  • Process payments, and insurance claims
  • Comply with legal or regulatory requirements

Sharing of Information

We do not sell or rent your personal information. Information may be shared with:

  • Primary and referring veterinarians, or pet insurance providers - with your consent.
  • Third-party service providers that support our clinic operations, such as payment processors and veterinary practice management software providers
  • Law enforcement or regulatory agencies as required by law, including subpoenas and investigations

Data Security

We use industry-standard administrative, technical, and physical safeguards to protect your personal and medical information. Despite these efforts, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.

Your Rights

You may request to:

  • Access to your records
  • Correct or update inaccurate information
  • Restrict or opt out of certain data uses, where legally allowed

NOTE: To make these requests, please contact us directly using the contact information below.

Third-Party Websites

Our website or communications may contain links to other websites. IVS is not responsible for the content, security, or privacy practices of those sites.

Children's Privacy

Our services are intended for use by adults. We do not knowingly collect personal information from individuals under 18 years of age without verified parental or guardian consent.

Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website with the revised "Effective Date."

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact:

Iowa Veterinary Specialties
6110 Creston Ave
515-280-3100
Des Moines, Iowa 50321
contact@ivsdsm.com