For Pet Owners
Our Commitment to You
Caring for your pet is a responsibility we never take lightly. At IVS, we are deeply committed to treating every patient with the utmost compassion and respect. Your pet’s well-being is at the heart of everything we do. Through collaboration, advanced skills, and dedicated care, we strive to make a meaningful difference in your pet’s health and quality of life. This isn’t just our profession—it’s our purpose, and it’s our promise to you.
Daily Communication
While your pet is in our care at IVS, we are committed to maintaining clear and consistent communication with you. Our team will provide regular updates through direct conversations, as well as personal phone calls from our doctors and technicians.
If at any time you feel you have not received the information you need regarding your pet, please don’t hesitate to reach out to us at contact@ivsdsm.com.
Visits to IVS
At IVS, we take great pride in our hospital and the high standard of care we provide. We value the bond you share with your pet and warmly welcome visits from pet owners during their loved one’s stay with us.
While we make every effort to accommodate visits, there may be times when we must limit them in the interest of your pet’s healing or to ensure critical care for other patients. Your understanding during these moments is greatly appreciated.
If you would like to visit your pet while they are in our care, please don’t hesitate to let us know. We understand how meaningful your presence can be—for both you and your pet.
Hospitalization Comforts
Every patient in our care is provided with soft, padded bedding, including quilts, blankets, and comforters to ensure comfort and support. Depending on their medical needs, patients may also benefit from additional warming measures such as circulating warm water blankets, Bair Huggers, and supportive pillow props.
In addition, each patient is fed a doctor-prescribed diet tailored specifically to their individual condition, supporting both their recovery and overall well-being.
Our Heartfelt Thanks
At IVS, our greatest wish is for all pets to live happy, healthy lives. When illness or injury occurs, we are honored to be entrusted with their care.
Our dedicated team of doctors, technicians, and support staff is committed to providing compassionate, high-quality care focused on your pet’s comfort, health, and well-being.
Thank you for choosing IVS. It is our privilege to care for your beloved companion.